50-80Mbps download; 0.5-1Mbps upload.. what's going on here? - Time Warner Internet

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This question is about "50-80Mbps download; 0.5-1Mbps upload.. what's going on here?", with Time Warner Cable internet and apps. I have problem with my internet connection reliability. The upload speed has only 0.5-1Mbps since this Monday no matter if I connect directly to the cable modem by my laptop or through a router. My cabel modem is Hitron E31N2V1..



My service speed should be 200Mbps down and 10Mbps up.. I talked to 2 customer service representatives and they cannot fix it.. the technican they're going to dispatch is almost 3 weeks out.. yes.. have to wait 3 weeks!!!!! I don't need very fast speed but around 7-8Mbps upload such that I and my wife can work from home and my kids can take the class online.. please help.. someone.. please help..

50-80Mbps download; 0.5-1Mbps upload.. what's going on here??
 
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