Can not see live feed using mobile devices - XFinity

#1
One of my cameras has a frozen image from 2 weeks ago and can not display live video when using home app or mobile chrome. I have 4 cameras but the issue only effects my front camera. I have restarted camera, touchscreen you name it. Chatted with rep who also restarted everything but nothing works. I can see recorded videos and pics that are preset to take when door opens etc and I can also see live feed of camera on my computer, TV, and touchscreen. Issue only exists on mobile devices.

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