Cannot use xFi app - XFinity

I have the latest modem (the white one) which I installed last week. I downloaded the xFi app and received the message "You need to upgrade your equipment... ". I called xFinity and a tech came out yesterday, installed a new box outside (on my house) and ran new wiring to the outlet.

I still cannot use the app. Sometimes I get a new message the says I cannot access unauthorized sections of 'my account'.

Please help. I purchased the pods and cannot activate them until I can use the xFi app to do so.


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