Channels pixelating, box not found

J

JandJC2

Guest
#1
Over the past week, increasing numbers of channels on our HD box have started to pixelate and freeze. When I go onto my xfinity account it says it can't find the box, even though it is clearly on.

I have checked the connections, restated multiple times, and tried to chat function with the bot and someone named Innocent. They said they did a system refresh, that helped for a day.

Is my box going bad, or is the connection outside going bad (we've had that issue last year. Squirrels)? It would be great to get a solution better than turn it off and on again.

"Channels pixelating, box not found," is about XFinity-Comcast Television.

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