Connection Drops Often Numerous Tech. Visits - Time Warner Internet

#1
This question is about "Connection Drops Often Numerous Tech. Visits", with Time Warner Cable internet and apps. Had connectivity problems and connection drops for over a year. We’ve had a technician troubleshoot the problem at least five times. The cable comes directly from the hub on the outside of house to router. Have TV and Internet service. Internet service is the best package spectrum offers
Any help or suggestions would be greatly appreciated? I’ve included a error log and equipment info. Thanks!
Model:TC8715D
Vendor:Technicolor
Hardware Revision:1.1
Serial Number:CP1523CB1P5
Processor Speed:600 MHz
DRAM:256 MB
Flash 128 MB

week
Time Priority Description
Wed Mar 11 06:41:48 2020 Critical (3) Http login:admin from IP address 192.168.0.3
Wed Mar 11 04:40:29 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=08:95:2a:a1:1e:da;CMTS-MAC=00:17:10:8e:3b:02;CM-QOS=1.1;CM-VER=3.0;
Tue Mar 10 07:33:15 2020 Critical (3) Http login:admin from IP address 192.168.0.3
Tue Mar 10 07:32:57 2020 Critical (3) Http login:admin failed from IP address 192.168.0.3
Tue Mar 10 07:22:56 2020 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=08:95:2a:a1:1e:da;CMTS-MAC=00:17:10:8e:3b:02;CM-QOS=1.1;CM-VER=3.0;
Tue Mar 10 07:22:55 2020 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=08:95:2a:a1:1e:da;CMTS-MAC=00:17:10:8e:3b:02;CM-QOS=1.1;CM-VER=3.0;
Tue Mar 10 07:21:18 2020 Critical (3) Resetting the cable modem due to docsDevResetNow
Tue Mar 10 07:14:19 2020 Critical (3) Http login:caseyearnhardt@gmail.com failed from IP address 192.168.0.3
Tue Mar 10 07:14:11 2020 Critical (3) Http login:admin failed from IP address 192.168.0.3
Tue Mar 10 06:54:52 2020 Critical (3) Http login:admin from IP address 192.168.0.3
Tue Mar 10 06:47:32 2020 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=08:95:2a:a1:1e:da;CMTS-MAC=00:17:10:8e:3b:02;CM-QOS=1.1;CM-VER=3.0;
Tue Mar 10 06:47:31 2020 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=08:95:2a:a1:1e:da;CMTS-MAC=00:17:10:8e:3b:02;CM-QOS=1.1;CM-VER=3.0;
Tue Mar 10 06:47:15 2020 Notice (6) Overriding MDD IP initialization parameters; IP provisioning mode = IPv6
Tue Mar 10 06:47:11 2020 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=08:95:2a:a1:1e:da;CMTS-MAC=00:17:10:8e:3b:02;CM-QOS=1.0;CM-VER=3.0;
Tue Mar 10 06:46:58 2020 Error (4) T6 Timeout and retries exceeded;CM-MAC=08:95:2a:a1:1e:da;CMTS-MAC=00:17:10:8e:3b:02;CM-QOS=1.1;CM-VER=3.0;
Tue Mar 10 06:46:58 2020 Critical (3) REG RSP not received;CM-MAC=08:95:2a:a1:1e:da;CMTS-MAC=00:17:10:8e:3b:02;CM-QOS=1.1;CM-VER=3.0;
Tue Mar 10 06:46:42 2020 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=08:95:2a:a1:1e:da;CMTS-MAC=00:17:10:8e:3b:02;CM-QOS=1.1;CM-VER=3.0;
Tue Mar 10 06:46:42 2020 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=08:95:2a:a1:1e:da;CMTS-MAC=00:17:10:8e:3b:02;CM-QOS=1.1;CM-VER=3.0;
Tue Mar 10 06:46:17 2020 Notice (6) Overriding MDD IP initialization parameters; IP provisioning mode = IPv6
Tue Mar 10 06:46:14 2020 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=08:95:2a:a1:1e:da;CMTS-MAC=00:17:10:8e:3b:02;CM-QOS=1.0;CM-VER=3.0;
Tue Mar 10 06:46:02 2020 Critical (3) DHCP failed - DHCP Solicit sent, No DHCP Advertise received;CM-MAC=08:95:2a:a1:1e:da;CMTS-MAC=00:17:10:8e:3b:02;CM-QOS=1.0;CM-VER=3.0;
Tue Mar 10 06:45:19 2020 Notice (6) Overriding MDD IP initialization parameters; IP provisioning mode = IPv6
Tue Mar 10 06:45:17 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=08:95:2a:a1:1e:da;CMTS-MAC=00:17:10:8e:3b:02;CM-QOS=1.0;CM-VER=3.0;
Tue Mar 10 06:45:15 2020 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=08:95:2a:a1:1e:da;CMTS-MAC=00:17:10:8e:3b:02;CM-QOS=1.0;CM-VER=3.0;
Tue Mar 10 06:45:07 2020 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE
Page 1 out of 2
Print Download

Connection Drops Often Numerous Tech. Visits?
 
Top