Connection issues, need help - Time Warner Internet

#1
This question is about "Connection issues, need help", with Time Warner Cable internet and apps. Hi All,

This is my first post here so I apologize if I don't have all the info needed for my question. I've been having issues for weeks now with my internet either slowing way down or cutting out completely. I've had several support calls/chats, been through 3 modems and Tech has been out to check the lines in the past two weeks but nothing seems to work so I don't know what else I can do. I can tell in the logs that the downstream channels 3 and 4 don't look good but the tech said the lines were great.. Can someone look at the info below and provide a little guidance?



I'm in Garner NC (South Raleigh) in a single family home and I have the 200/10 internet only plan from Spectrum.



My current Router is a Netgear R6230 but I was using the built-in router in the Arris TG1672 modem up until last week and this issue started before then so I don't think it's router. The issues is waht led to modem/router replacement



Here are the stats and logs from the current modem I have



[TABLE]

Hardware Information

[/TABLE]
[TABLE]


System:

ARRIS DOCSIS 3.0 / PacketCable 2.0 Touchstone Telephony Modem
HW_REV: 5
VENDOR: ARRIS Group, Inc.
BOOTR: 2.2.0.45
SW_REV: 9.1.103J8TW1.SIP.PC20.TW
MODEL: TM1602G


Serial Number:

8412T969G501923


Battery Charger FW Rev:

03.30


Options:

[/TABLE]
[TABLE]

Firmware Build and Revisions

[/TABLE]
[TABLE]

Firmware Name:

TS0901103J8TW1_010918_1602.TM_PC20_TW


Firmware Build Time:

Tue Jan 9 16:21:59 EST 2018

[/TABLE]



[TABLE]

RF Parameters

[/TABLE]

Downstream

[TABLE]

DCID

Freq

Power

SNR

Modulation

Octets

Correcteds

Uncorrectables


Downstream 1

31

639.00 MHz

13.80 dBmV

38.98 dB

256QAM

1905188640

97

0


Downstream 2

6

483.00 MHz

3.40 dBmV

37.64 dB

256QAM

1606637229

0

0


Downstream 3

9

507.00 MHz

-1.90 dBmV

33.96 dB

256QAM

995351223

1960365

1264988


Downstream 4

10

513.00 MHz

-6.80 dBmV

32.58 dB

256QAM

1519230581

2855059

2125021


Downstream 5

11

519.00 MHz

3.30 dBmV

35.60 dB

256QAM

1554504279

12934

3481


Downstream 6

12

525.00 MHz

6.90 dBmV

37.64 dB

256QAM

1798519349

23

0


Downstream 7

13

531.00 MHz

8.60 dBmV

38.61 dB

256QAM

1554162791

4

0


Downstream 8

14

537.00 MHz

9.50 dBmV

37.64 dB

256QAM

1557202421

10

0


Downstream 9

15

543.00 MHz

9.70 dBmV

38.61 dB

256QAM

1633595840

5

0


Downstream 10

16

549.00 MHz

9.70 dBmV

38.98 dB

256QAM

1788764845

7

0


Downstream 11

17

555.00 MHz

9.00 dBmV

38.61 dB

256QAM

1570346754

9

0


Downstream 12

18

561.00 MHz

8.10 dBmV

37.64 dB

256QAM

1648839043

10

0


Downstream 13

20

573.00 MHz

7.80 dBmV

38.61 dB

256QAM

1630212635

19

0


Downstream 14

21

579.00 MHz

7.60 dBmV

38.61 dB

256QAM

1721913128

26

0


Downstream 15

22

585.00 MHz

7.70 dBmV

38.61 dB

256QAM

1702407005

9

0


Downstream 16

23

591.00 MHz

8.20 dBmV

38.61 dB

256QAM

1577863650

4

0


Downstream 17

24

597.00 MHz

8.80 dBmV

38.61 dB

256QAM

1516255788

11

0


Downstream 18

25

603.00 MHz

9.40 dBmV

38.98 dB

256QAM

1586271713

2

0


Downstream 19

26

609.00 MHz

10.10 dBmV

38.98 dB

256QAM

1767970170

20

0


Downstream 20

27

615.00 MHz

10.70 dBmV

38.61 dB

256QAM

1595377018

19

0


Downstream 21

28

621.00 MHz

11.50 dBmV

38.61 dB

256QAM

1566134585

5

0


Downstream 22

29

627.00 MHz

12.50 dBmV

38.98 dB

256QAM

1614868780

6

0


Downstream 23

5

477.00 MHz

4.10 dBmV

38.61 dB

256QAM

1772563615

0

0


Downstream 24

32

645.00 MHz

13.60 dBmV

38.98 dB

256QAM

1621156806

117

0

[/TABLE]
[TABLE]

Reset FEC Counters

[/TABLE]

Upstream

[TABLE]

UCID

Freq

Power

Channel Type

Symbol Rate

Modulation


Upstream 1

2

24.00 MHz

38.25 dBmV

DOCSIS2.0 (ATDMA)

5120 kSym/s

64QAM


Upstream 2

4

36.80 MHz

40.00 dBmV

DOCSIS2.0 (ATDMA)

5120 kSym/s

64QAM


Upstream 3

3

30.40 MHz

39.50 dBmV

DOCSIS2.0 (ATDMA)

5120 kSym/s

64QAM


Upstream 4

1

19.20 MHz

38.75 dBmV

DOCSIS1.x (TDMA)

2560 kSym/s

16QAM

[/TABLE]



[TABLE]

Status

[/TABLE]
[TABLE]

System Uptime:

0 d: 17 h: 20 m


Computers Detected:

staticCPE(1), dynamicCPE(1)


CM Status:

OPERATIONAL


Time and Date:

Thu 2018-09-13 13:38:24

[/TABLE]



[TABLE]

DOCSIS(CM) Events

[/TABLE]



[TABLE]

Date Time

Event ID

Event Level

Description


9/13/2018 12:43

84020200

5

Lost MDD Timeout;CM-MAC=38:70:0c:2d:51:d9;CMTS-MAC=00:17:10:95:9c:13;CM-QOS=1.1;CM-VER=3.0;


9/13/2018 12:43

84000700

5

RCS Partial Service;CM-MAC=38:70:0c:2d:51:d9;CMTS-MAC=00:17:10:95:9c:13;CM-QOS=1.1;CM-VER=3.0;


9/13/2018 12:44

84020200

5

Lost MDD Timeout;CM-MAC=38:70:0c:2d:51:d9;CMTS-MAC=00:17:10:95:9c:13;CM-QOS=1.1;CM-VER=3.0;


9/13/2018 12:44

84000700

5

RCS Partial Service;CM-MAC=38:70:0c:2d:51:d9;CMTS-MAC=00:17:10:95:9c:13;CM-QOS=1.1;CM-VER=3.0;


9/13/2018 12:44

84020200

5

Lost MDD Timeout;CM-MAC=38:70:0c:2d:51:d9;CMTS-MAC=00:17:10:95:9c:13;CM-QOS=1.1;CM-VER=3.0;


9/13/2018 12:44

84000700

5

RCS Partial Service;CM-MAC=38:70:0c:2d:51:d9;CMTS-MAC=00:17:10:95:9c:13;CM-QOS=1.1;CM-VER=3.0;


9/13/2018 12:54

84020200

5

Lost MDD Timeout;CM-MAC=38:70:0c:2d:51:d9;CMTS-MAC=00:17:10:95:9c:13;CM-QOS=1.1;CM-VER=3.0;


9/13/2018 12:54

84000700

5

RCS Partial Service;CM-MAC=38:70:0c:2d:51:d9;CMTS-MAC=00:17:10:95:9c:13;CM-QOS=1.1;CM-VER=3.0;


9/13/2018 12:54

84020200

5

Lost MDD Timeout;CM-MAC=38:70:0c:2d:51:d9;CMTS-MAC=00:17:10:95:9c:13;CM-QOS=1.1;CM-VER=3.0;


9/13/2018 12:54

84000700

5

RCS Partial Service;CM-MAC=38:70:0c:2d:51:d9;CMTS-MAC=00:17:10:95:9c:13;CM-QOS=1.1;CM-VER=3.0;


9/13/2018 12:57

84020200

5

Lost MDD Timeout;CM-MAC=38:70:0c:2d:51:d9;CMTS-MAC=00:17:10:95:9c:13;CM-QOS=1.1;CM-VER=3.0;


9/13/2018 12:57

84000700

5

RCS Partial Service;CM-MAC=38:70:0c:2d:51:d9;CMTS-MAC=00:17:10:95:9c:13;CM-QOS=1.1;CM-VER=3.0;


9/13/2018 12:58

84020200

5

Lost MDD Timeout;CM-MAC=38:70:0c:2d:51:d9;CMTS-MAC=00:17:10:95:9c:13;CM-QOS=1.1;CM-VER=3.0;


9/13/2018 12:58

84000700

5

RCS Partial Service;CM-MAC=38:70:0c:2d:51:d9;CMTS-MAC=00:17:10:95:9c:13;CM-QOS=1.1;CM-VER=3.0;


9/13/2018 12:58

84020200

5

Lost MDD Timeout;CM-MAC=38:70:0c:2d:51:d9;CMTS-MAC=00:17:10:95:9c:13;CM-QOS=1.1;CM-VER=3.0;


9/13/2018 12:58

84000700

5

RCS Partial Service;CM-MAC=38:70:0c:2d:51:d9;CMTS-MAC=00:17:10:95:9c:13;CM-QOS=1.1;CM-VER=3.0;


9/13/2018 12:58

84020200

5

Lost MDD Timeout;CM-MAC=38:70:0c:2d:51:d9;CMTS-MAC=00:17:10:95:9c:13;CM-QOS=1.1;CM-VER=3.0;


9/13/2018 12:58

84000700

5

RCS Partial Service;CM-MAC=38:70:0c:2d:51:d9;CMTS-MAC=00:17:10:95:9c:13;CM-QOS=1.1;CM-VER=3.0;


9/13/2018 12:58

84020200

5

Lost MDD Timeout;CM-MAC=38:70:0c:2d:51:d9;CMTS-MAC=00:17:10:95:9c:13;CM-QOS=1.1;CM-VER=3.0;


9/13/2018 12:58

84000700

5

RCS Partial Service;CM-MAC=38:70:0c:2d:51:d9;CMTS-MAC=00:17:10:95:9c:13;CM-QOS=1.1;CM-VER=3.0;

[/TABLE]

Connection issues, need help?
 
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