DVR Premium Service? ...

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janice805

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Long story of problems ever since I ordered Xfinity TV services to my phone/internet package Dec 2020. But for today I thought I'd post a question here rather than spend my normal 4 hours on the phone with Xfinity getting 100 different answers.



Last week I (again) called because 500 GB storage is not enough for the way I record shows. I'm still having to keep Direct TV (1 TB hard drive) to record everything I need between the two services. The Xfinity rep said he'd switch me over to what he called PREMIUM DVR SERVICE. Said it would be 350 hours HD recordings (vs my current 150 HD hours on X1). Said I'd see it the next day at noon.



Well the next day my X1 still said my hard drive was 40% FULL. Should have been way less according to the rep if I was getting more storage. Before I call this afternoon, can someone explain this? TIA for any explanations because apparently I'm paying for something I think I'm not getting.



Janice

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