DVR recordings missing and gone



My X1 box was 56% full but had an amber light on. So I took it in to Comcast because I had already had to unplug and reboot it once. I brought the new box back and now my recordings are at 6% full. I only have some shows remaining recently recorded in Sept and Oct. I have chatted and spoken with Comcast and they say they did not delete the recordings and cannot recover them for me. We almost always record the shows we watch. Six months worth of recordings are gone. I believe it to be a server issue at Comcast as also my remotes are now slow to respond. Is this common and is this going to continue to happen? I see many similar posts but no resolution is mentioned.

What should I do? Thanks!

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