error 775 - DirecTV

i have this fault and when i go to setup it says SWM not detected. there is no SWM adapter there. the tech took it out when he installed the Geni receiver. After 1 1/2 hours on the phone , I cancelled my service because they said they couldn't come out to look at it for 7 days. They said the techs were to busy doing installs and no time for repair/service calls. I found that totally unacceptable and they didn't seem to care.

This question, "error 775," is about DirecTV channels, programming, equipment, and sports.
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