error code tvapp-00101 - XFinity

I had one Roku TV that was having issues using the Xfinity app. After 6 1/2 hours of trying to deal with Comcast/Xfinity i am happy to announce the techician messed up a second TV that was working fine and I now have two Roku TV's that cannot connect using the Xfinity app. I keep getting the error TVAPP-00101. Is there anyone out there that can offer help other than unplugging the TV's and resetting the modem? After 6 1/2 hours and repetitive unplugging/plugging

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