Factory reset Xi6-A Companion Box

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robelite

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I have a X16 box I purchased new on ebay from a credible seller. It arrived in as new condition with the original clear plastic covering still attached. I removed it so it could have air flow. Apparently it is not recognizing me and the correct remote isn't working with it either. I believe it is either a firmware issue and needs to be reset to factory default. Would you please help me with this task. I surely would appreciate some guidance. There isn't much info on how to do this online. this is the Cable Companion Box Xi6-A

"Factory reset Xi6-A Companion Box," is about XFinity-Comcast Television.

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