Getting error message tvapp-00331 - XFinity

I am Trying to watch shows/movies I’ve recorded and when I do it will play part of them , say 11-30 minutes depending on the length of the show and then will stop and I am unable to get it to play past that so I can finish the show. This has happened with different channels, at first I thought it was that.

Its been happening all week and I’ve been just deleting and not watching but I’d like someone to look into this.

I use the xfinity beta app via roku. I deleted and signed in again twice, restarted it, turned the whole thing off for a day and nothing will help. It’s all updated.

It will eventually say “This video cannot be played “

error tvapp-00331

Please help I’m getting very frustrated.

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