I was a Dish subscriber for years. I wanted to upgrade my equipment for HD broadcasts but they wanted to charge me for it. I dropped them and went to Directv. After I dropped them Dish offered me free upgrades. That was pretty bad and I explained it to them that they should have said YES before I switched. Dish put me on with a special retention guy who told be I was "stupid" for leaving Dish even if Directv gave me more for less. Yes. He really did say that to me and went on to argue with me. I gave it right back to him but never Dish for me...never again! Now I may be one of those on-line horror stories that are very rare in real life. But I did experience that stupidity of having me drop the service and then ask me back after I signed up with another company. The other Dish people were quite friendly though. Your mileage may vary as they say.