I like Time Warner but....

[leighdu]

It seems like they always have a lag when changes the channels at least once a day with the digital cable. Also, when they are updating the new schedule at midnight, my digital box freezes and then turns off. I tried a new box and still had the same problem. Anyone else going through this? Should I maybe ask for a certain type of digital box?

 

[teresa]

I don't think your box should be shutting down. It might if there was a power glitch or something, but other than that you might want to explain the problem to a technician and see if he(she) can figure it out.

 

[leighdu]

Turns out it was a bad box. We got a new one and all the problems disappeared. I personally think they shouldn't bring out used boxes to begin with when installing service. I found out our box was a used box and very old.

 

[Fardreamer]

Turns out it was a bad box. We got a new one and all the problems disappeared. I personally think they shouldn't bring out used boxes to begin with when installing service. I found out our box was a used box and very old.

At least that's all it was...a bad box. It would have been worse if it had been a problem with your TV.

About T-W re-using boxes...it would be nice if the company could afford to issue new ones to new customers, but knowing how the business world works, methinks T-W is not interested in doing so because it would eat up some of its profits.

 

[dreamr802]

That surprises me that they didn't give you a new box when you had your cable installed. That's weird. Especially with electronics, I ALWAYS make sure that I'm receiving something new and not refurbished.

 

[leighdu]

That surprises me that they didn't give you a new box when you had your cable installed. That's weird. Especially with electronics, I ALWAYS make sure that I'm receiving something new and not refurbished.

Yeah, you would think that would, but when I called in and gave the # of the box, they informed me I had a refurbished one and I can come in anytime to get a new one or have a tech come out. Customer service is usually pretty excellent at Time Warner.

 

[Taki]

Seems like customer service is falling to the wayside as these people will hire just about anyone lately. If they can pass a test, they get a job.

 

[leighdu]

Seems like customer service is falling to the wayside as these people will hire just about anyone lately. If they can pass a test, they get a job.

I haven't had that experience at all my local co. at Time Warner. In fact, it has been quite the opposite. There were quite a few of my cousins friends right out of college who applied there because of the benefits and were turned down because they had no customer service experience in a call center. That may be different in other locations though.

 

[Taki]

I tend to agree with you. The company has a great reputation in my area as well. What is funny is I see these companies not wanting to hire someone with no experience. LOL. These people have had experience talking on the phone their whole lives. lol

 

[ctaylor52]

I like Timewarner, but Optimum Online gives them a run for the money. When I was a Timewarner customer I also went through this issue, but with Optimum there are no such issues.

 

[leighdu]

I like Timewarner, but Optimum Online gives them a run for the money. When I was a Timewarner customer I also went through this issue, but with Optimum there are no such issues.

This sounded interesting to me so I took a look, and unfortunately I can't get Optimum Online in my area, and they have excellent prices !