Incoming emails getting blocked - XFinity

#1
I just started working with a new organization and any emails they send me are getting blocked. If this was the first this has happened I would understand but this is the 3rd instance. I have verified that they have my correct email and have been on the phone with them when they say they are sending it but it never gets delivered. I have checked Spam and that mailbox is empty. Thoughts?!?

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