Intermittently losing internet connection Zoom 5370 - Time Warner Internet

#1
This question is about "Intermittently losing internet connection Zoom 5370", with Time Warner Cable internet and apps. We are intermittently losing our Internet connections at inconvenient times such as when my wife is trying to fill out a job application. Perhaps if I post a couple of logs someone knowledge can suggest a possible solution. The time is off by an hour if that makes a difference.



Status ConnectionThis page displays information about the connection to the cable network.
Startup ProcedureProcedureStatusComment
[TABLE]

Acquire Downstream Channel

729000000 Hz

Locked


Connectivity State

OK

Operational


Boot State

OK

Operational


Configuration File

OK

?BiABGZgIgBAAAAAAAAAAACH8SukyTZYmBWAADAYAbhG64ytc+dYy@AAAAAETVQtYt4Zs86WOOBw1+Jg5pirNX


Security

Enabled

BPI+

[/TABLE]


Downstream Bonded ChannelsChannel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
[TABLE]

1

Locked

QAM256

10

729000000 Hz

1.9 dBmV

39.4 dB

5

28


2

Locked

QAM256

11

735000000 Hz

2.0 dBmV

39.5 dB

8

44


3

Locked

QAM256

12

741000000 Hz

2.0 dBmV

39.5 dB

7

28


4

Locked

QAM256

13

747000000 Hz

2.1 dBmV

39.2 dB

6

28


5

Locked

QAM256

14

753000000 Hz

1.6 dBmV

38.6 dB

8

26


6

Locked

QAM256

15

759000000 Hz

1.3 dBmV

39.0 dB

28

5


7

Locked

QAM256

18

777000000 Hz

1.0 dBmV

38.8 dB

14

38


8

Locked

QAM256

19

783000000 Hz

0.9 dBmV

38.7 dB

12

43


9

Locked

QAM256

21

795000000 Hz

0.7 dBmV

38.6 dB

12

25


10

Locked

QAM256

22

801000000 Hz

0.4 dBmV

38.4 dB

4

30


11

Locked

QAM256

23

807000000 Hz

0.5 dBmV

38.4 dB

6

30


12

Locked

QAM256

24

813000000 Hz

0.3 dBmV

38.3 dB

10

24


13

Locked

QAM256

25

819000000 Hz

0.4 dBmV

38.3 dB

22

11


14

Locked

QAM256

26

825000000 Hz

0.1 dBmV

38.0 dB

44

205


15

Locked

QAM256

27

831000000 Hz

0.0 dBmV

37.9 dB

21

12


16

Locked

QAM256

28

837000000 Hz

0.2 dBmV

38.2 dB

9

25

[/TABLE]

Total Correctables Total Uncorrectables
[TABLE]

216

602

[/TABLE]


Upstream Bonded ChannelsChannel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
[TABLE]

1

Locked

ATDMA

12

5120 Ksym/sec

37000000 Hz

57.0 dBmV


2

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV


3

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV


4

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV

[/TABLE]


CM IP AddressDurationExpires
[TABLE]

2605:6000:c06:6e:11ba:e32b:5cf9:d632/128

D: 30 H: 00 M: 00 S: 00

Wed Oct 09 15:19:48 2019

[/TABLE]
[TABLE]

Downstream Frequency Select (in KHz)

[/TABLE]
Current System Time: Mon Sep 09 15:19:48 2019





Status
SNMP Event Log
This page displays the contents of the SNMP event log.
Time Priority Description
Mon Sep 09 09:57:12 2019 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=fc:4a:...
Mon Sep 09 09:57:12 2019 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=fc:4a:...
Mon Sep 09 09:56:58 2019 Notice (6) Overriding MDD IP initialization parameters; IP provisioning ...
Mon Sep 09 09:56:53 2019 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=fc:4a:e9:32...
Mon Sep 09 09:55:42 2019 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=fc:4a:...
Mon Sep 09 09:55:42 2019 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=fc:4a:...
Mon Sep 09 09:55:31 2019 Notice (6) Overriding MDD IP initialization parameters; IP provisioning ...
Mon Sep 09 09:55:25 2019 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=fc:4a:e9:32...
Mon Sep 09 09:55:19 2019 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Mon Sep 09 09:55:16 2019 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f...
Mon Sep 09 09:55:13 2019 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=fc:4a:...
Mon Sep 09 09:55:13 2019 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=fc:4a:...
Mon Sep 09 09:54:59 2019 Notice (6) Overriding MDD IP initialization parameters; IP provisioning ...
Mon Sep 09 09:54:53 2019 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=fc:4a:e9:32...
Mon Sep 09 09:54:43 2019 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=fc:4a:...
Mon Sep 09 09:54:43 2019 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=fc:4a:...
Mon Sep 09 09:54:30 2019 Notice (6) Overriding MDD IP initialization parameters; IP provisioning ...
Mon Sep 09 09:54:18 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Mon Sep 09 09:49:37 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Mon Sep 09 09:47:03 2019 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=fc:4a:...
Mon Sep 09 09:47:03 2019 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=fc:4a:...
Mon Sep 09 09:46:51 2019 Notice (6) Overriding MDD IP initialization parameters; IP provisioning ...
Mon Sep 09 09:46:44 2019 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=fc:4a:e9:32...
Mon Sep 09 09:46:33 2019 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=fc:4a:...
Mon Sep 09 09:46:33 2019 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=fc:4a:...
Mon Sep 09 09:46:19 2019 Notice (6) Overriding MDD IP initialization parameters; IP provisioning ...
Mon Sep 09 09:46:16 2019 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=fc:4a:e9:32...
Mon Sep 09 09:46:07 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Mon Sep 09 09:36:59 2019 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=fc:4a:...
Mon Sep 09 09:36:59 2019 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=fc:4a:...
Mon Sep 09 09:36:46 2019 Notice (6) Overriding MDD IP initialization parameters; IP provisioning ...
Mon Sep 09 09:36:40 2019 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=fc:4a:e9:32...
Mon Sep 09 09:36:33 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Mon Sep 09 09:27:57 2019 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=fc:4a:...
Mon Sep 09 09:27:57 2019 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=fc:4a:...
Mon Sep 09 09:27:48 2019 Notice (6) Overriding MDD IP initialization parameters; IP provisioning ...
Mon Sep 09 09:27:36 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Mon Sep 09 09:19:52 2019 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=fc:4a:...
Mon Sep 09 09:19:52 2019 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=fc:4a:...
Mon Sep 09 09:19:37 2019 Notice (6) Overriding MDD IP initialization parameters; IP provisioning ...

Intermittently losing internet connection Zoom 5370?
 
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