Internet Consistently Dropping From 30Mbs to 0.5Mbs - Time Warner Internet

#1
This question is about "Internet Consistently Dropping From 30Mbs to 0.5Mbs", with Time Warner Cable internet and apps. I have a tech appointment scheduled for tomorrow, but I thought I would see if anyone on here can see some flaws in my modem logs and suggest questions I should ask the tech. Thanks in advance for the help!

Downstream Bonded Channels

Channel Status Modulation Channel ID Frequency PowerSNR [TABLE]

1

Locked

QAM256

3

687000000 Hz

-4.6 dBmV

39.0 dB


2

Locked

QAM256

1

675000000 Hz

-4.6 dBmV

38.3 dB


3

Locked

QAM256

2

681000000 Hz

-4.5 dBmV

39.1 dB


4

Locked

QAM256

4

693000000 Hz

-4.4 dBmV

39.1 dB


5

Locked

QAM256

5

699000000 Hz

-4.4 dBmV

38.9 dB


6

Locked

QAM256

6

705000000 Hz

-4.1 dBmV

38.9 dB


7

Locked

QAM256

7

711000000 Hz

-3.7 dBmV

39.0 dB


8

Locked

QAM256

8

717000000 Hz

-3.7 dBmV

39.2 dB


9

Locked

QAM256

9

723000000 Hz

-2.9 dBmV

39.3 dB


10

Locked

QAM256

10

729000000 Hz

-3.1 dBmV

38.9 dB


11

Locked

QAM256

11

735000000 Hz

-2.7 dBmV

36.7 dB


12

Locked

QAM256

12

741000000 Hz

-2.5 dBmV

34.7 dB


13

Not Locked

unknown

13

747000000 Hz

-2.1 dBmV

0.0 dB


14

Not Locked

unknown

14

753000000 Hz

-2.0 dBmV

0.0 dB


15

Locked

QAM256

15

759000000 Hz

-1.9 dBmV

39.7 dB


16

Locked

QAM256

16

765000000 Hz

-1.5 dBmV

40.0 dB


[/TABLE]



Upstream Bonded Channels
Channel Status Channel Type Channel ID Symbol Rate Frequency Power
[TABLE]

1

Locked

ATDMA

35

5120 ksym/sec

30600000 Hz

42.5 dBmV


2

Locked

TDMA

33

2560 ksym/sec

19400000 Hz

41.5 dBmV


3

Locked

ATDMA

34

5120 ksym/sec

24200000 Hz

41.3 dBmV


4

Locked

ATDMA

36

2560 ksym/sec

37000000 Hz

42.0 dBmV


[/TABLE]

System Log


TimePriorityDescription [TABLE]

Sat Nov 05 18:47:24 2016

Warning (5)

MDD message timeout;CM-MAC=ec:08:6b:ce:5b:3c;CMTS-MAC=00:01:5c:8f:42:6e;CM-QOS=1.1;CM-VER=3.0;


Time Not Established

Error (4)

Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=ec:08:6b:ce:5b:3c;CMTS-MAC=00:01:5c:8f:42:6e;CM-QOS=1.1;CM-VER=3.0;


Time Not Established

Error (4)

Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=ec:08:6b:ce:5b:3c;CMTS-MAC=00:01:5c:8f:42:6e;CM-QOS=1.1;CM-VER=3.0;


Time Not Established

Warning (5)

ToD request sent - No Response received;CM-MAC=ec:08:6b:ce:5b:3c;CMTS-MAC=00:01:5c:8f:42:6e;CM-QOS=1.0;CM-VER=3.0;


Time Not Established

Notice (6)

Overriding MDD IP initialization parameters; IP provisioning mode = IPv6


Time Not Established

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=ec:08:6b:ce:5b:3c;CMTS-MAC=00:01:5c:8f:42:6e;CM-QOS=1.0;CM-VER=3.0;


Time Not Established

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=ec:08:6b:ce:5b:3c;CMTS-MAC=00:01:5c:8f:42:6e;...


Time Not Established

Notice (6)

Overriding MDD IP initialization parameters; IP provisioning mode = IPv6


Thu Nov 03 22:10:52 2016

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=ec:08:6b:ce:5b:3c;CMTS-MAC=00:01:5c:8f:42:6e;...


[/TABLE]






This topic covered Internet Consistently Dropping From 30Mbs to 0.5Mbs, and TWC cable internet service.
 

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