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Internet Consistently Dropping From 30Mbs to 0.5Mbs - Time Warner Internet
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<p>[QUOTE="Guest2, post: 167879, member: 21318"]This question is about "Internet Consistently Dropping From 30Mbs to 0.5Mbs", with Time Warner Cable internet and apps. I have a tech appointment scheduled for tomorrow, but I thought I would see if anyone on here can see some flaws in my modem logs and suggest questions I should ask the tech. Thanks in advance for the help!</p><p></p><p>Downstream Bonded Channels</p><p></p><p>Channel Status Modulation Channel ID Frequency PowerSNR [TABLE]</p><p><tr><td ><p>1 </p></td><td ><p>Locked</p></td><td ><p>QAM256 </p></td><td ><p>3 </p></td><td ><p>687000000 Hz </p></td><td ><p>-4.6 dBmV </p></td><td ><p>39.0 dB </p></td></tr><tr><td ><p>2</p></td><td ><p>Locked</p></td><td ><p>QAM256</p></td><td ><p>1</p></td><td ><p>675000000 Hz</p></td><td ><p>-4.6 dBmV</p></td><td ><p>38.3 dB</p></td></tr><tr><td ><p>3</p></td><td ><p>Locked</p></td><td ><p>QAM256</p></td><td ><p>2</p></td><td ><p>681000000 Hz</p></td><td ><p>-4.5 dBmV</p></td><td ><p>39.1 dB</p></td></tr><tr><td ><p>4</p></td><td ><p>Locked</p></td><td ><p>QAM256</p></td><td ><p>4</p></td><td ><p>693000000 Hz</p></td><td ><p>-4.4 dBmV</p></td><td ><p>39.1 dB</p></td></tr><tr><td ><p>5</p></td><td ><p>Locked</p></td><td ><p>QAM256</p></td><td ><p>5</p></td><td ><p>699000000 Hz</p></td><td ><p>-4.4 dBmV</p></td><td ><p>38.9 dB</p></td></tr><tr><td ><p>6</p></td><td ><p>Locked</p></td><td ><p>QAM256</p></td><td ><p>6</p></td><td ><p>705000000 Hz</p></td><td ><p>-4.1 dBmV</p></td><td ><p>38.9 dB</p></td></tr><tr><td ><p>7</p></td><td ><p>Locked</p></td><td ><p>QAM256</p></td><td ><p>7</p></td><td ><p>711000000 Hz</p></td><td ><p>-3.7 dBmV</p></td><td ><p>39.0 dB</p></td></tr><tr><td ><p>8</p></td><td ><p>Locked</p></td><td ><p>QAM256</p></td><td ><p>8</p></td><td ><p>717000000 Hz</p></td><td ><p>-3.7 dBmV</p></td><td ><p>39.2 dB</p></td></tr><tr><td ><p>9</p></td><td ><p>Locked</p></td><td ><p>QAM256</p></td><td ><p>9</p></td><td ><p>723000000 Hz</p></td><td ><p>-2.9 dBmV</p></td><td ><p>39.3 dB</p></td></tr><tr><td ><p>10</p></td><td ><p>Locked</p></td><td ><p>QAM256</p></td><td ><p>10</p></td><td ><p>729000000 Hz</p></td><td ><p>-3.1 dBmV</p></td><td ><p>38.9 dB</p></td></tr><tr><td ><p>11</p></td><td ><p>Locked</p></td><td ><p>QAM256</p></td><td ><p>11</p></td><td ><p>735000000 Hz</p></td><td ><p>-2.7 dBmV</p></td><td ><p>36.7 dB</p></td></tr><tr><td ><p>12</p></td><td ><p>Locked</p></td><td ><p>QAM256</p></td><td ><p>12</p></td><td ><p>741000000 Hz</p></td><td ><p>-2.5 dBmV</p></td><td ><p>34.7 dB</p></td></tr><tr><td ><p>13</p></td><td ><p>Not Locked</p></td><td ><p>unknown</p></td><td ><p>13</p></td><td ><p>747000000 Hz</p></td><td ><p>-2.1 dBmV</p></td><td ><p>0.0 dB</p></td></tr><tr><td ><p>14</p></td><td ><p>Not Locked</p></td><td ><p>unknown</p></td><td ><p>14</p></td><td ><p>753000000 Hz</p></td><td ><p>-2.0 dBmV</p></td><td ><p>0.0 dB</p></td></tr><tr><td ><p>15</p></td><td ><p>Locked</p></td><td ><p>QAM256</p></td><td ><p>15</p></td><td ><p>759000000 Hz</p></td><td ><p>-1.9 dBmV</p></td><td ><p>39.7 dB</p></td></tr><tr><td ><p>16</p></td><td ><p>Locked</p></td><td ><p>QAM256</p></td><td ><p>16</p></td><td ><p>765000000 Hz</p></td><td ><p>-1.5 dBmV</p></td><td ><p>40.0 dB</p></td></tr>[/TABLE]</p><p></p><p></p><p></p><p>Upstream Bonded Channels</p><p>Channel Status Channel Type Channel ID Symbol Rate Frequency Power</p><p>[TABLE]</p><p><tr><td ><p>1 </p></td><td ><p>Locked </p></td><td ><p>ATDMA </p></td><td ><p>35 </p></td><td ><p>5120 ksym/sec </p></td><td ><p>30600000 Hz </p></td><td ><p>42.5 dBmV</p></td></tr><tr><td ><p>2</p></td><td ><p>Locked</p></td><td ><p>TDMA</p></td><td ><p>33</p></td><td ><p>2560 ksym/sec</p></td><td ><p>19400000 Hz</p></td><td ><p>41.5 dBmV</p></td></tr><tr><td ><p>3</p></td><td ><p>Locked</p></td><td ><p>ATDMA</p></td><td ><p>34</p></td><td ><p>5120 ksym/sec</p></td><td ><p>24200000 Hz</p></td><td ><p>41.3 dBmV</p></td></tr><tr><td ><p>4</p></td><td ><p>Locked</p></td><td ><p>ATDMA</p></td><td ><p>36</p></td><td ><p>2560 ksym/sec</p></td><td ><p>37000000 Hz</p></td><td ><p>42.0 dBmV</p></td></tr>[/TABLE]</p><p></p><p>System Log</p><p></p><p></p><p>TimePriorityDescription [TABLE]</p><p><tr><td ><p>Sat Nov 05 18:47:24 2016</p></td><td ><p>Warning (5)</p></td><td ><p>MDD message timeout;CM-MAC=ec:08:6b:ce:5b:3c;CMTS-MAC=00:01:5c:8f:42:6e;CM-QOS=1.1;CM-VER=3.0;</p></td></tr><tr><td ><p>Time Not Established</p></td><td ><p>Error (4)</p></td><td ><p>Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=ec:08:6b:ce:5b:3c;CMTS-MAC=00:01:5c:8f:42:6e;CM-QOS=1.1;CM-VER=3.0;</p></td></tr><tr><td ><p>Time Not Established</p></td><td ><p>Error (4)</p></td><td ><p>Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=ec:08:6b:ce:5b:3c;CMTS-MAC=00:01:5c:8f:42:6e;CM-QOS=1.1;CM-VER=3.0;</p></td></tr><tr><td ><p>Time Not Established</p></td><td ><p>Warning (5)</p></td><td ><p>ToD request sent - No Response received;CM-MAC=ec:08:6b:ce:5b:3c;CMTS-MAC=00:01:5c:8f:42:6e;CM-QOS=1.0;CM-VER=3.0;</p></td></tr><tr><td ><p>Time Not Established</p></td><td ><p>Notice (6)</p></td><td ><p>Overriding MDD IP initialization parameters; IP provisioning mode = IPv6</p></td></tr><tr><td ><p>Time Not Established</p></td><td ><p>Critical (3)</p></td><td ><p>No Ranging Response received - T3 time-out;CM-MAC=ec:08:6b:ce:5b:3c;CMTS-MAC=00:01:5c:8f:42:6e;CM-QOS=1.0;CM-VER=3.0;</p></td></tr><tr><td ><p>Time Not Established</p></td><td ><p>Critical (3)</p></td><td ><p>Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=ec:08:6b:ce:5b:3c;CMTS-MAC=00:01:5c:8f:42:6e;...</p></td></tr><tr><td ><p>Time Not Established</p></td><td ><p>Notice (6)</p></td><td ><p>Overriding MDD IP initialization parameters; IP provisioning mode = IPv6</p></td></tr><tr><td ><p>Thu Nov 03 22:10:52 2016</p></td><td ><p>Critical (3)</p></td><td ><p>Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=ec:08:6b:ce:5b:3c;CMTS-MAC=00:01:5c:8f:42:6e;...</p></td></tr>[/TABLE]</p><p></p><p></p><p></p><p></p><p></p><p></p><p>This topic covered Internet Consistently Dropping From 30Mbs to 0.5Mbs, and TWC cable internet service.[/QUOTE]</p><p></p>
[QUOTE="Guest2, post: 167879, member: 21318"]This question is about "Internet Consistently Dropping From 30Mbs to 0.5Mbs", with Time Warner Cable internet and apps. I have a tech appointment scheduled for tomorrow, but I thought I would see if anyone on here can see some flaws in my modem logs and suggest questions I should ask the tech. Thanks in advance for the help! Downstream Bonded Channels Channel Status Modulation Channel ID Frequency PowerSNR [TABLE] [TR] [TD]1 [/TD] [TD]Locked[/TD] [TD]QAM256 [/TD] [TD]3 [/TD] [TD]687000000 Hz [/TD] [TD]-4.6 dBmV [/TD] [TD]39.0 dB [/TD] [/TR] [TR] [TD]2[/TD] [TD]Locked[/TD] [TD]QAM256[/TD] [TD]1[/TD] [TD]675000000 Hz[/TD] [TD]-4.6 dBmV[/TD] [TD]38.3 dB[/TD] [/TR] [TR] [TD]3[/TD] [TD]Locked[/TD] [TD]QAM256[/TD] [TD]2[/TD] [TD]681000000 Hz[/TD] [TD]-4.5 dBmV[/TD] [TD]39.1 dB[/TD] [/TR] [TR] [TD]4[/TD] [TD]Locked[/TD] [TD]QAM256[/TD] [TD]4[/TD] [TD]693000000 Hz[/TD] [TD]-4.4 dBmV[/TD] [TD]39.1 dB[/TD] [/TR] [TR] [TD]5[/TD] [TD]Locked[/TD] [TD]QAM256[/TD] [TD]5[/TD] [TD]699000000 Hz[/TD] [TD]-4.4 dBmV[/TD] [TD]38.9 dB[/TD] [/TR] [TR] [TD]6[/TD] [TD]Locked[/TD] [TD]QAM256[/TD] [TD]6[/TD] [TD]705000000 Hz[/TD] [TD]-4.1 dBmV[/TD] [TD]38.9 dB[/TD] [/TR] [TR] [TD]7[/TD] [TD]Locked[/TD] [TD]QAM256[/TD] [TD]7[/TD] [TD]711000000 Hz[/TD] [TD]-3.7 dBmV[/TD] [TD]39.0 dB[/TD] [/TR] [TR] [TD]8[/TD] [TD]Locked[/TD] [TD]QAM256[/TD] [TD]8[/TD] [TD]717000000 Hz[/TD] [TD]-3.7 dBmV[/TD] [TD]39.2 dB[/TD] [/TR] [TR] [TD]9[/TD] [TD]Locked[/TD] [TD]QAM256[/TD] [TD]9[/TD] [TD]723000000 Hz[/TD] [TD]-2.9 dBmV[/TD] [TD]39.3 dB[/TD] [/TR] [TR] [TD]10[/TD] [TD]Locked[/TD] [TD]QAM256[/TD] [TD]10[/TD] [TD]729000000 Hz[/TD] [TD]-3.1 dBmV[/TD] [TD]38.9 dB[/TD] [/TR] [TR] [TD]11[/TD] [TD]Locked[/TD] [TD]QAM256[/TD] [TD]11[/TD] [TD]735000000 Hz[/TD] [TD]-2.7 dBmV[/TD] [TD]36.7 dB[/TD] [/TR] [TR] [TD]12[/TD] [TD]Locked[/TD] [TD]QAM256[/TD] [TD]12[/TD] [TD]741000000 Hz[/TD] [TD]-2.5 dBmV[/TD] [TD]34.7 dB[/TD] [/TR] [TR] [TD]13[/TD] [TD]Not Locked[/TD] [TD]unknown[/TD] [TD]13[/TD] [TD]747000000 Hz[/TD] [TD]-2.1 dBmV[/TD] [TD]0.0 dB[/TD] [/TR] [TR] [TD]14[/TD] [TD]Not Locked[/TD] [TD]unknown[/TD] [TD]14[/TD] [TD]753000000 Hz[/TD] [TD]-2.0 dBmV[/TD] [TD]0.0 dB[/TD] [/TR] [TR] [TD]15[/TD] [TD]Locked[/TD] [TD]QAM256[/TD] [TD]15[/TD] [TD]759000000 Hz[/TD] [TD]-1.9 dBmV[/TD] [TD]39.7 dB[/TD] [/TR] [TR] [TD]16[/TD] [TD]Locked[/TD] [TD]QAM256[/TD] [TD]16[/TD] [TD]765000000 Hz[/TD] [TD]-1.5 dBmV[/TD] [TD]40.0 dB[/TD] [/TR] [/TABLE] Upstream Bonded Channels Channel Status Channel Type Channel ID Symbol Rate Frequency Power [TABLE] [TR] [TD]1 [/TD] [TD]Locked [/TD] [TD]ATDMA [/TD] [TD]35 [/TD] [TD]5120 ksym/sec [/TD] [TD]30600000 Hz [/TD] [TD]42.5 dBmV[/TD] [/TR] [TR] [TD]2[/TD] [TD]Locked[/TD] [TD]TDMA[/TD] [TD]33[/TD] [TD]2560 ksym/sec[/TD] [TD]19400000 Hz[/TD] [TD]41.5 dBmV[/TD] [/TR] [TR] [TD]3[/TD] [TD]Locked[/TD] [TD]ATDMA[/TD] [TD]34[/TD] [TD]5120 ksym/sec[/TD] [TD]24200000 Hz[/TD] [TD]41.3 dBmV[/TD] [/TR] [TR] [TD]4[/TD] [TD]Locked[/TD] [TD]ATDMA[/TD] [TD]36[/TD] [TD]2560 ksym/sec[/TD] [TD]37000000 Hz[/TD] [TD]42.0 dBmV[/TD] [/TR] [/TABLE] System Log TimePriorityDescription [TABLE] [TR] [TD]Sat Nov 05 18:47:24 2016[/TD] [TD]Warning (5)[/TD] [TD]MDD message timeout;CM-MAC=ec:08:6b:ce:5b:3c;CMTS-MAC=00:01:5c:8f:42:6e;CM-QOS=1.1;CM-VER=3.0;[/TD] [/TR] [TR] [TD]Time Not Established[/TD] [TD]Error (4)[/TD] [TD]Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=ec:08:6b:ce:5b:3c;CMTS-MAC=00:01:5c:8f:42:6e;CM-QOS=1.1;CM-VER=3.0;[/TD] [/TR] [TR] [TD]Time Not Established[/TD] [TD]Error (4)[/TD] [TD]Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=ec:08:6b:ce:5b:3c;CMTS-MAC=00:01:5c:8f:42:6e;CM-QOS=1.1;CM-VER=3.0;[/TD] [/TR] [TR] [TD]Time Not Established[/TD] [TD]Warning (5)[/TD] [TD]ToD request sent - No Response received;CM-MAC=ec:08:6b:ce:5b:3c;CMTS-MAC=00:01:5c:8f:42:6e;CM-QOS=1.0;CM-VER=3.0;[/TD] [/TR] [TR] [TD]Time Not Established[/TD] [TD]Notice (6)[/TD] [TD]Overriding MDD IP initialization parameters; IP provisioning mode = IPv6[/TD] [/TR] [TR] [TD]Time Not Established[/TD] [TD]Critical (3)[/TD] [TD]No Ranging Response received - T3 time-out;CM-MAC=ec:08:6b:ce:5b:3c;CMTS-MAC=00:01:5c:8f:42:6e;CM-QOS=1.0;CM-VER=3.0;[/TD] [/TR] [TR] [TD]Time Not Established[/TD] [TD]Critical (3)[/TD] [TD]Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=ec:08:6b:ce:5b:3c;CMTS-MAC=00:01:5c:8f:42:6e;...[/TD] [/TR] [TR] [TD]Time Not Established[/TD] [TD]Notice (6)[/TD] [TD]Overriding MDD IP initialization parameters; IP provisioning mode = IPv6[/TD] [/TR] [TR] [TD]Thu Nov 03 22:10:52 2016[/TD] [TD]Critical (3)[/TD] [TD]Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=ec:08:6b:ce:5b:3c;CMTS-MAC=00:01:5c:8f:42:6e;...[/TD] [/TR] [/TABLE] This topic covered Internet Consistently Dropping From 30Mbs to 0.5Mbs, and TWC cable internet service.[/QUOTE]
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