Internet outage - Time Warner Internet

This question is about "Internet outage", with Time Warner Cable internet and apps. Internet has been down ALL Day. I've completed all the recommended troubleshooting procedures as recommended on my account which did not fix. On my online account there is nothing listed about an outage in area. I had to find out about this by phone which gives no information other than it's out and they will call you when it's back up. We have no storms in my area and its been out all day. I'm in the 75089 Rowlett, TX area. This is very frusterating because you are charging me for services that I cannot use today which is affecting my home business. I hope your technicians or engineers are enjoying eating their dinner on my dime right now instead of fixing the problem they should have fixed several hours ago.

Internet outage?