Moved houses had internet assist . Now Sprectrum Internet speed seems locked. - Time Warner Internet

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This question is about "Moved houses had internet assist . Now Sprectrum Internet speed seems locked.", with Time Warner Cable internet and apps. Hey guys,



I moved from a house that had spectrum assists for the whole coumminty. I moved to new house that doesnt qualify and I upgraded to spectrum internet. I should be getting 200 down but it seems the modem is still capped at 30 down, I took the modem with me and its a Ubee eMTA



I have rebooted the modem and had them verifiy that the move did happen.

Any ideas?

Moved houses had internet assist . Now Sprectrum Internet speed seems locked.?
 

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