need my tap pedestal replaced and possibly tap! - Time Warner Internet

#1
This question is about "need my tap pedestal replaced and possibly tap!", with Time Warner Cable internet and apps. My neighbor behind me decided to build a chicken coup and removed the tap pedestal and buried the tap and I called spectrum 6 months ago to get this fixed the tech did not get a hold of my neighbor and didn't try again after I showed him tap was buried by my neighbor I am wanting this fixed my modem has a ton of errors constantly and i may have to file an FCC complaint and code compliance issue with my city if Spectrum is not willing to fix the issue because the tap has been buried unde maneuer and water seeps in during rain i have a lot of issues and the tap is no longer grounded.



Downstream Bonded Channels
[TABLE]

Channel

Lock Status

Modulation

Channel ID

Frequency

Power

SNR

Corrected

Uncorrectables


1

Locked

QAM256

15

759000000 Hz

0.8 dBmV

43.0 dB

32

0


2

Locked

QAM256

9

723000000 Hz

1.1 dBmV

43.2 dB

14

21


3

Locked

QAM256

10

729000000 Hz

0.4 dBmV

42.7 dB

8

39


4

Locked

QAM256

11

735000000 Hz

1.0 dBmV

42.9 dB

7

32


5

Locked

QAM256

12

741000000 Hz

1.2 dBmV

42.8 dB

25

0


6

Locked

QAM256

13

747000000 Hz

0.4 dBmV

42.8 dB

8

29


7

Locked

QAM256

14

753000000 Hz

0.5 dBmV

43.0 dB

25

0


8

Locked

QAM256

16

765000000 Hz

0.5 dBmV

43.0 dB

17

47


9

Locked

QAM256

17

771000000 Hz

0.2 dBmV

42.9 dB

33

0


10

Locked

QAM256

18

777000000 Hz

0.4 dBmV

43.0 dB

22

0


11

Locked

QAM256

28

837000000 Hz

-3.0 dBmV

40.6 dB

56848

167079


12

Locked

QAM256

20

789000000 Hz

-1.0 dBmV

42.1 dB

7

29


13

Locked

QAM256

21

795000000 Hz

-1.5 dBmV

41.6 dB

17

0


14

Locked

QAM256

23

807000000 Hz

-2.0 dBmV

41.4 dB

22

0


15

Locked

QAM256

22

801000000 Hz

-1.5 dBmV

41.7 dB

186247

517807


16

Locked

QAM256

24

813000000 Hz

-2.2 dBmV

41.2 dB

230448

642484

[/TABLE]




Upstream Bonded Channels
[TABLE]

Channel

Lock Status

US Channel Type

Channel ID

Symbol Rate

Frequency

Power


1

Locked

TDMA

17

2560 Ksym/sec

19400000 Hz

43.0 dBmV


2

Locked

ATDMA

18

5120 Ksym/sec

24200000 Hz

45.3 dBmV


3

Locked

ATDMA

19

5120 Ksym/sec

30600000 Hz

46.0 dBmV


4

Locked

ATDMA

20

5120 Ksym/sec

37000000 Hz

47.5 dBmV

[/TABLE]

need my tap pedestal replaced and possibly tap!?
 

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