Netflix app issues

D

dodort

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#1
I am having trouble my Netflix app through Xfinity. I am trying to watch the Avatar TV show, which is not in HD, but instead of having the black bars on the side of the screen, the picture stretches out to fill my TV, distorting the image (it's not zoomed, just stretched horizontally). I checked a couple of other standard definition shows and there was the same issue. Is there a setting to correct this? It is not an issue with my TV, because when I connect to Netflix straight through my Vizio app, the picture is correct and my TV automatically adjusts to the correct aspect ratio, like it does when I turn on a SD TV channel. I tried contacting Netflix help and they said to contact you.

"Netflix app issues," is about XFinity-Comcast Television.

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