New equipment installation



I recently changed my cable TV plan and was given one X2 box and two X1 boxes. Does the X2 box have to be installed first for the X1 boxes to function propoerly?

Currently the old main box is working with the new plan and somewhat reluctant to disconnect and lose all TV. I have tried to connect the X1 boxes but end up with the RDK-03036 error code. I have tried to resolve this via the phone with Xfinity but no luck. Any help would be apprciated. Thanks.

"New equipment installation," is about XFinity-Comcast Television.

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