ODN Guide Missing Cover Art on PPV Events in Keyboard Search - Time Warner TV

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This question is about "ODN Guide Missing Cover Art on PPV Events in Keyboard Search", with Time Warner Cable TV and apps. A Guide Bug to Report,



For the past several months, the ODN Guide. (A.K.A Navigator) displays no cover art or ordering information on any B-button search results designed as an EVENT in the search listings. This means that using the B- button to search for a PPV Special Event, will produce a screen with no cover art or ordering information. Some examples of affected boxes are the following:



  • Arris models,such as the 3510 and the 3600
  • Cisco Models, such as the Cisco 9865 running the ODN Guide.



Workaround- Selecting a PPV Event from the Time Grid Cells OR pressing Info on a designated PPV event will display the ordering information correctly.



PPV listings showing up in search results that are NOT designated events, such as MOVIES or PROGRAMS also will display the ordering information and cover art correctly.



We had techs out who confirmed that this is a software/listing bug. It is not known at this time if the New Spectrum Guide is affected by this bug or not.



The screen that a user will see running the ODN Guide and searching for a show that comes up in the listings as a PPV Event will produce a screen that looks like the image below:







The above is the only ongoing listing problem with the ODN Guide.



Satch

This topic covered ODN Guide Missing Cover Art on PPV Events in Keyboard Search, and TWC cable tv service.
 

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