Outage since Friday? - Time Warner Internet

#1
This question is about "Outage since Friday?", with Time Warner Cable internet and apps. Since Friday my modem (customer owned Netgear CM600, worked flawlesly for over a year) started dropping the connection. Modem said it was online but router wouldnt get an IP from the DHCP. On Friday a modem reboot would get everything running again for a couple hours until it happend again and a reboot will make it work again.



Today it's got to a point where no reboot gets the modem online anymore. I believe my signal is within parameters so I'm pretty sure it must be something on Spectrum's end.

Tried tech support and all they tell me is that there's an outage but can confirm if my problem is related to it or not, but since theres an outage reported they don't even try and troubleshoot the issue. I've asked a couple neighbors and they have no problems.



From the modem status I can see the message "Access Denied" and from the logs a lot of DHCP failed. Also only one channel is being locked, which leads me to believe that something is going on during the modem authetication, but I'm not sure if the "outage" has anything to do with it.




[TABLE]

Startup Procedure


[TABLE]

Procedure

Status

Comment


Acquire Downstream Channel

501000000 Hz

Locked


Connectivity State

In Progress

Access Denied


Boot State

In Progress

Unknown


Security

Disabled

Disabled


IP Provisioning Mode

Override MDD

IPv6 only

[/TABLE]

[/TABLE]



[TABLE]

Downstream Bonded Channels


[TABLE]

Channel

Lock Status

Modulation

Channel ID

Frequency

Power

SNR

Correctables

Uncorrectables


1

Locked

QAM256

10

501000000 Hz

2.6 dBmV

42.4 dB

0

0


2

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0


3

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0


4

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0


5

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0


6

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0


7

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0


8

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0


9

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0


10

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0


11

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0


12

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0


13

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0


14

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0


15

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0


16

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0


17

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0


18

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0


19

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0


20

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0


21

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0


22

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0


23

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0


24

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0

[/TABLE]



Upstream Bonded Channels


[TABLE]

Channel

Lock Status

US Channel Type

Channel ID

Symbol Rate

Frequency

Power


1

Locked

ATDMA

2

5120 Ksym/sec

23900000 Hz

40.3 dBmV


2

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV


3

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV


4

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV


5

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV


6

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV


7

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV


8

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV

[/TABLE]

[/TABLE]



[TABLE]

Time

Priority

Description


Time Not Established

Notice (6)

Overriding MDD IP initialization parameters; IP provisioning mode = IPv6


Time Not Established

Critical (3)

DHCP failed - DHCP Solicit sent, No DHCP Advertise received;CM-MAC=b0:39:56:45:78:e8;CMTS-MAC=00:17:10:8b:78:1d;CM-QOS=1.0;CM-VER=3.0;


Time Not Established

Notice (6)

Overriding MDD IP initialization parameters; IP provisioning mode = IPv6


Time Not Established

Critical (3)

DHCP failed - DHCP Solicit sent, No DHCP Advertise received;CM-MAC=b0:39:56:45:78:e8;CMTS-MAC=00:17:10:8b:78:1d;CM-QOS=1.0;CM-VER=3.0;


Time Not Established

Notice (6)

Overriding MDD IP initialization parameters; IP provisioning mode = IPv6


Time Not Established

Critical (3)

DHCP failed - DHCP Solicit sent, No DHCP Advertise received;CM-MAC=b0:39:56:45:78:e8;CMTS-MAC=00:17:10:8b:78:1d;CM-QOS=1.0;CM-VER=3.0;


Time Not Established

Notice (6)

Overriding MDD IP initialization parameters; IP provisioning mode = IPv6


Time Not Established

Critical (3)

DHCP failed - DHCP Solicit sent, No DHCP Advertise received;CM-MAC=b0:39:56:45:78:e8;CMTS-MAC=00:17:10:8b:78:1d;CM-QOS=1.0;CM-VER=3.0;


Time Not Established

Notice (6)

Overriding MDD IP initialization parameters; IP provisioning mode = IPv6


Time Not Established

Critical (3)

DHCP failed - DHCP Solicit sent, No DHCP Advertise received;CM-MAC=b0:39:56:45:78:e8;CMTS-MAC=00:17:10:8b:78:1d;CM-QOS=1.0;CM-VER=3.0;


Time Not Established

Notice (6)

Overriding MDD IP initialization parameters; IP provisioning mode = IPv6


Time Not Established

Critical (3)

DHCP failed - DHCP Solicit sent, No DHCP Advertise received;CM-MAC=b0:39:56:45:78:e8;CMTS-MAC=00:17:10:8b:78:1d;CM-QOS=1.0;CM-VER=3.0;


Time Not Established

Notice (6)

Overriding MDD IP initialization parameters; IP provisioning mode = IPv6


Time Not Established

Critical (3)

DHCP failed - DHCP Solicit sent, No DHCP Advertise received;CM-MAC=b0:39:56:45:78:e8;CMTS-MAC=00:17:10:8b:78:1d;CM-QOS=1.0;CM-VER=3.0;


Time Not Established

Notice (6)

Overriding MDD IP initialization parameters; IP provisioning mode = IPv6


Time Not Established

Critical (3)

DHCP failed - DHCP Solicit sent, No DHCP Advertise received;CM-MAC=b0:39:56:45:78:e8;CMTS-MAC=00:17:10:8b:78:1d;CM-QOS=1.0;CM-VER=3.0;


Time Not Established

Notice (6)

Overriding MDD IP initialization parameters; IP provisioning mode = IPv6


Time Not Established

Critical (3)

DHCP failed - DHCP Solicit sent, No DHCP Advertise received;CM-MAC=b0:39:56:45:78:e8;CMTS-MAC=00:17:10:8b:78:1d;CM-QOS=1.0;CM-VER=3.0;


Time Not Established

Notice (6)

Overriding MDD IP initialization parameters; IP provisioning mode = IPv6


Time Not Established

Critical (3)

DHCP failed - DHCP Solicit sent, No DHCP Advertise received;CM-MAC=b0:39:56:45:78:e8;CMTS-MAC=00:17:10:8b:78:1d;CM-QOS=1.0;CM-VER=3.0;


Time Not Established

Notice (6)

Overriding MDD IP initialization parameters; IP provisioning mode = IPv6


Time Not Established

Critical (3)

DHCP failed - DHCP Solicit sent, No DHCP Advertise received;CM-MAC=b0:39:56:45:78:e8;CMTS-MAC=00:17:10:8b:78:1d;CM-QOS=1.0;CM-VER=3.0;


Time Not Established

Notice (6)

Overriding MDD IP initialization parameters; IP provisioning mode = IPv6


Time Not Established

Critical (3)

DHCP failed - DHCP Solicit sent, No DHCP Advertise received;CM-MAC=b0:39:56:45:78:e8;CMTS-MAC=00:17:10:8b:78:1d;CM-QOS=1.0;CM-VER=3.0;


Time Not Established

Notice (6)

Overriding MDD IP initialization parameters; IP provisioning mode = IPv6


Time Not Established

Critical (3)

DHCP failed - DHCP Solicit sent, No DHCP Advertise received;CM-MAC=b0:39:56:45:78:e8;CMTS-MAC=00:17:10:8b:78:1d;CM-QOS=1.0;CM-VER=3.0;


Time Not Established

Notice (6)

Overriding MDD IP initialization parameters; IP provisioning mode = IPv6


Time Not Established

Critical (3)

DHCP failed - DHCP Solicit sent, No DHCP Advertise received;CM-MAC=b0:39:56:45:78:e8;CMTS-MAC=00:17:10:8b:78:1d;CM-QOS=1.0;CM-VER=3.0;


Time Not Established

Notice (6)

Overriding MDD IP initialization parameters; IP provisioning mode = IPv6


Time Not Established

Critical (3)

DHCP failed - RS sent, no RA received;CM-MAC=b0:39:56:45:78:e8;CMTS-MAC=00:17:10:8b:78:1d;CM-QOS=1.0;CM-VER=3.0;


Time Not Established

Notice (6)

Overriding MDD IP initialization parameters; IP provisioning mode = IPv6


Time Not Established

Critical (3)

DHCP failed - DHCP Solicit sent, No DHCP Advertise received;CM-MAC=b0:39:56:45:78:e8;CMTS-MAC=00:17:10:8b:78:1d;CM-QOS=1.0;CM-VER=3.0;


Time Not Established

Notice (6)

Overriding MDD IP initialization parameters; IP provisioning mode = IPv6


Time Not Established

Critical (3)

DHCP failed - DHCP Request sent, No DHCP REPLY received;CM-MAC=b0:39:56:45:78:e8;CMTS-MAC=00:17:10:8b:78:1d;CM-QOS=1.0;CM-VER=3.0;


Time Not Established

Notice (6)

Overriding MDD IP initialization parameters; IP provisioning mode = IPv6


Time Not Established

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=b0:39:56:45:78:e8;CMTS-MAC=00:17:10:8b:78:1d;CM-QOS=1.0;CM-VER=3.0;


Time Not Established

Critical (3)

DHCP failed - DHCP Solicit sent, No DHCP Advertise received;CM-MAC=b0:39:56:45:78:e8;CMTS-MAC=00:17:10:8b:78:1d;CM-QOS=1.0;CM-VER=3.0;


Time Not Established

Notice (6)

Overriding MDD IP initialization parameters; IP provisioning mode = IPv6


Time Not Established

Critical (3)

DHCP failed - DHCP Solicit sent, No DHCP Advertise received;CM-MAC=b0:39:56:45:78:e8;CMTS-MAC=00:17:10:8b:78:1d;CM-QOS=1.0;CM-VER=3.0;


Time Not Established

Notice (6)

Overriding MDD IP initialization parameters; IP provisioning mode = IPv6

[/TABLE]

Outage since Friday??
 
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