Picking up home phone stopped working reliably after setting up Connect - XFinity

#1
Having a recurring problem with my doctor calling the home phone, it used to be I picked up the phone when it rang and it connected me, you know, the way phones worked for the last 150 years. But once I installed and set up connect (and nomorobo) the house phone connected to the gateway rings, my iPhone with Connect rings, but if I pick up the house phone to answer I get no connection, and the Connect app reports “missed call”. Very frustrating. Is Connect just broken?

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