SB6141 dropping connection randomly - Time Warner Internet

#1
This question is about "SB6141 dropping connection randomly", with Time Warner Cable internet and apps. I'm having issues with internet connection dropping randomly. After a connection drop, all the blue lights on the cable modem will turn off and then cycle through green lights before turning blue again and then reinstating the connection. I believe there is an issue with Spectrum, but I do not know how to read the logs from my SB6141. Could you help decipher this info to see if I need to get a tech from Spectrum out to my place? Thank you for your help in advance, I appreciate it.

Downstream Bonding Channel Value
[TABLE]

Channel ID

15

13

14

16

17

19

20

21


Frequency

645000000 Hz

633000000 Hz

639000000 Hz

651000000 Hz

657000000 Hz

669000000 Hz

675000000 Hz

681000000 Hz


Signal to Noise Ratio

38 dB

38 dB

38 dB

38 dB

38 dB

38 dB

38 dB

38 dB


Downstream Modulation

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256


Power Level
[TABLE]

The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading

[/TABLE]

-3 dBmV

-3 dBmV

-3 dBmV

-3 dBmV

-4 dBmV

-3 dBmV

-4 dBmV

-4 dBmV

[/TABLE]



Upstream Bonding Channel Value
[TABLE]

Channel ID

50

52

51

49


Frequency

24200000 Hz

37000000 Hz

30600000 Hz

17800000 Hz


Ranging Service ID

11703

11703

11703

11703


Symbol Rate

5.120 Msym/sec

5.120 Msym/sec

5.120 Msym/sec

5.120 Msym/sec


Power Level

51 dBmV

51 dBmV

51 dBmV

51 dBmV


Upstream Modulation

[3] QPSK
[1] 16QAM
[2] 64QAM

[3] QPSK
[1] 16QAM
[2] 64QAM

[3] QPSK
[1] 16QAM
[2] 64QAM

[3] QPSK
[1] 16QAM
[2] 64QAM


Ranging Status

Success

Success

Success

Success

[/TABLE]



Signal Stats (Codewords) Bonding Channel Value
[TABLE]

Channel ID

15

13

14

16

17

19

20

21


Total Unerrored Codewords

6978434304

6897856057

6897864329

7136655261

7136636211

7136638774

7136640682

7136641538


Total Correctable Codewords

59

48

16

944

555

343

364

380


Total Uncorrectable Codewords

5245

5152

5058

12169

13351

12431

11519

11661

[/TABLE]





Time Priority Code Message

[TABLE]

Jul 16 2019 03:47:24

6-Notice

I401.0

TLV-11 - unrecognized OID;CM-MAC=78:96:84:bc:7f:ff;CMTS-MAC=00:01:5c:6d:b2:70;CM-QOS=1.1;CM-VER=3.0;


Jul 16 2019 03:47:24

5-Warning

Z00.0

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=78:96:84:bc:7f:ff;CMTS-MAC=00:01:5c:6d:b2:70;CM-QOS=1.1;CM-VER=3.0;


Jan 01 1970 00:00:21

3-Critical

R02.0

No Ranging Response received - T3 time-out;CM-MAC=78:96:84:bc:7f:ff;CMTS-MAC=00:01:5c:6d:b2:70;CM-QOS=1.1;CM-VER=3.0;


Jan 01 1970 00:00:16

6-Notice

N/A

Cable Modem Reboot due to power reset ;CM-MAC=78:96:84:bc:7f:ff;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;


Jul 12 2019 10:55:47

6-Notice

I401.0

TLV-11 - unrecognized OID;CM-MAC=78:96:84:bc:7f:ff;CMTS-MAC=00:01:5c:6d:b2:70;CM-QOS=1.1;CM-VER=3.0;


Jul 12 2019 10:55:47

5-Warning

Z00.0

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=78:96:84:bc:7f:ff;CMTS-MAC=00:01:5c:6d:b2:70;CM-QOS=1.1;CM-VER=3.0;


Jan 01 1970 00:00:22

3-Critical

R02.0

No Ranging Response received - T3 time-out;CM-MAC=78:96:84:bc:7f:ff;CMTS-MAC=00:01:5c:6d:b2:70;CM-QOS=1.1;CM-VER=3.0;


Jan 01 1970 00:00:16

6-Notice

N/A

Cable Modem Reboot due to power reset ;CM-MAC=78:96:84:bc:7f:ff;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;


Jul 12 2019 09:38:23

6-Notice

I401.0

TLV-11 - unrecognized OID;CM-MAC=78:96:84:bc:7f:ff;CMTS-MAC=00:01:5c:6d:b2:70;CM-QOS=1.1;CM-VER=3.0;


Jul 12 2019 09:38:23

5-Warning

Z00.0

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=78:96:84:bc:7f:ff;CMTS-MAC=00:01:5c:6d:b2:70;CM-QOS=1.1;CM-VER=3.0;


Jan 01 1970 00:00:24

3-Critical

R02.0

No Ranging Response received - T3 time-out;CM-MAC=78:96:84:bc:7f:ff;CMTS-MAC=00:01:5c:6d:b2:70;CM-QOS=1.1;CM-VER=3.0;


Jan 01 1970 00:00:16

6-Notice

N/A

Cable Modem Reboot due to power reset ;CM-MAC=78:96:84:bc:7f:ff;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;


Jul 07 2019 23:55:02

6-Notice

I401.0

TLV-11 - unrecognized OID;CM-MAC=78:96:84:bc:7f:ff;CMTS-MAC=00:01:5c:6d:b2:70;CM-QOS=1.1;CM-VER=3.0;


Jul 07 2019 23:55:02

5-Warning

Z00.0

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=78:96:84:bc:7f:ff;CMTS-MAC=00:01:5c:6d:b2:70;CM-QOS=1.1;CM-VER=3.0;


Jan 01 1970 00:00:23

3-Critical

R02.0

No Ranging Response received - T3 time-out;CM-MAC=78:96:84:bc:7f:ff;CMTS-MAC=00:01:5c:6d:b2:70;CM-QOS=1.1;CM-VER=3.0;


Jan 01 1970 00:00:16

6-Notice

N/A

Cable Modem Reboot due to power reset ;CM-MAC=78:96:84:bc:7f:ff;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;


Jul 07 2019 16:29:25

6-Notice

I401.0

TLV-11 - unrecognized OID;CM-MAC=78:96:84:bc:7f:ff;CMTS-MAC=00:01:5c:6d:b2:70;CM-QOS=1.1;CM-VER=3.0;


Jul 07 2019 16:29:25

5-Warning

Z00.0

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=78:96:84:bc:7f:ff;CMTS-MAC=00:01:5c:6d:b2:70;CM-QOS=1.1;CM-VER=3.0;


Jan 01 1970 00:00:16

6-Notice

N/A

Cable Modem Reboot due to T4 timeout ;CM-MAC=78:96:84:bc:7f:ff;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;


Jul 07 2019 16:28:32

3-Critical

R04.0

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=78:96:84:bc:7f:ff;CMTS-MAC=00:01:5c:6d:b2:70;CM-QOS=1.1;CM-VER=3.0;

[/TABLE]

SB6141 dropping connection randomly?
 
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