Sent Wrong Cable Box Twice



Hi guys, sorry if this is in the wrong section. I’m just looking for some advice and I want to reserve Xfinity support for people who need it during these lockdowns.

So I recently added a cable box to our account so I could watch TV in my room, and our family has had X1 service since we moved to our new address over a year ago. Well, the box that was sent to me the first time was, from what I’ve researched, the oldest possible X1 box you can have. When I went to hook it up, it had the old iGuide interface so I couldn’t interact with any of the X1 features.

I was a little bummed out, but no big deal - shipping and packaging mistakes happen. So I contact support and the gentleman apologized and sent me a new box and assured me it was compatible with the X1 platform and it was of a Cisco model.

Well when I got this model, it was the exact same model with the exact same old legacy software.

I’m hesitant to contact support a third time about the same issue as it’s not really a dire issue and I’d rather the support lines be free for people who need service. But I’m concerned that I’ll now be charged for 2 cable boxes that I wasn’t expecting on the next bill. I’m really hoping to get the newest Xfinity box when possible because I like the app features and so I can use my X1 DVR.

I would go to the Xfinity store but it is understandably closed due to this virus.

Just looking for any friendly suggestions that might help.

Thank you all and stay safe!

"Sent Wrong Cable Box Twice," is about XFinity-Comcast Television.

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