Some DVR Recordings missing after X1 box replaced

R

Rob55

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#1
As part of a change in my package a service technician replaced my X1 box with a new one. I later noticed that a few of older recordings (from Jan 2018) are gone (I checked the deleted folder), however a couple of newer ones are still there. It's not a space issue, because I was significantly below the limit. Any possiblity of being able to get them back?

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