Still need help - Streaming App Not Working - XFinity

#1
Update: The responses received have nothing to do with my issue.

I have xfinity cable, internet, and phone for my home. The account is current.

Bought a new phone, downloaded app, but I’m not able to stream from the app.

After successfully signing in I receive an error message.

“ Access not Authorized

You signed in successfully, but you must be an Xfinity user to enjoy this service.”

Please help.

This question, "Still need help - Streaming App Not Working," is about XFinity-Comcast TV Television Apps.

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