Stream App Saying No Channels - XFinity

#1
On my Roku and my phone when I go to watch TV, it says I do not have any channels. As if I am not subscribed to prepaid tv. I literally JUST renewed my service a little over a week ago and it just randomly stopped working. Thankgiving night it was magically working again. The next day, not working again. My account says my tv is in service. But the app is saying I have no channels??
What exactly am I paying for here?

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