Streaming App at my daughter's college not working? - XFinity

So my daughter has a TCL TV with the built in roku in her dorm room. I'm like great I'll install the xfinity stream app, sign her in and she can watch recorded shows, on-demand shows and specific tv-go channels (live) while at school.

Issue is when I sign her in it says that the app will only allow her to watch tv when connected to the home network and the only option is to exit the APP. From everything i've been reading this should be possible to do but it's not working. Is this a bug or is something else going on with my account?



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