Sync Remote App devices with My Account App Devices - XFinity

#1
My Xfinity Remote App had a different list of devices when compared to Xfinity My Account App devices. My Accounts will let me send a message to the device to identify and rename the device. The Remote App doesn't let me do this. I deleted and reinstalled the app hoping to re-sync the to but to no success. Any ideas or thoughts out there? Also the xfinity assistant and a live chat person we're both lost.

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