The info you entered doesn't match our records. Please try again. (WLI-1010) - Time Warner Internet

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This question is about "The info you entered doesn't match our records. Please try again. (WLI-1010)", with Time Warner Cable internet and apps. I cannot log into the spectrum tv app and get the following error code. I can log into here with the same username and password.

The info you entered doesn't match our records. Please try again. (WLI-1010)?
 
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