Upgrade equipment doesn’t seem like an upgrade.

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Hi. I saw something similar in another post and it seemed like a quick fix. Hoping maybe or someone can assist. I have two XG1-P boxes and the other night I was prompted on-screen to accept an equipment upgrade. I did, and today received a single XG1-A box. I was expecting to receive two of the Xg1v4 boxes given I have 4K TVs and pay for the max Cable package (and 700Mb internet).

Will someone please assist with getting this request submitted? Thanks!

"Upgrade equipment doesn’t seem like an upgrade.," is about XFinity-Comcast Television.

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