Upgrading to 1 gig service - Time Warner Internet

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This question is about "Upgrading to 1 gig service", with Time Warner Cable internet and apps. I recently tied to upgrade to 1 gig service from 400 meg service . Two days in a row when they put the order in to upgrade my service, it immediately discontected my current service. (no internet). When the technicians came to do the upgrade, they didn't have the 1gig modem and said they had never had one in Bowling Green, Ky. The sales rep said that the service was available and sold me and upgrade.

1. Has anyone else had this problem?

2. Any advice on how I can get a Spectum certified 1gig modem. I have the best 1gig modem from Best Buy that they sale and I am using it now for my 400 meg service.

Upgrading to 1 gig service?
 
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