Voice Caller ID Banner on TV



Snce upgrading to an X1 box last week I no loner have the CallerID banner being displayed on my TV when a Voice call comes in.

I just spent close to 2 hours on chat with support. Near the end of the chat, he ran a test which displayed a call from Comcast on my screen, so we thought the issue was resoolved. Later in the day a call came in and no banner was displayed. So the question is ...

Why would a test call from Comcast display the banner correctly, but a regular call does not display at all? And how can I get this fixed? If I do the chat thing again it will probably just eat up more time with the same result.

"Voice Caller ID Banner on TV," is about XFinity-Comcast Television.

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