Worst customer service - Time Warner Internet

This question is about "Worst customer service", with Time Warner Cable internet and apps. I called to upgrade my internet to the gigabit internet got transferred 3 times then the last person kept asking for my address over and over again I mean come on charter get it together over there I'm a good paying customer that's probely gonna look somewhere else just cause of this how hard is it to upgrade when I been with this company this long

Worst customer service?