X1 Box Has Only Five Channels?!



(I posted this earlier in the wrong forum. )

We recently changed from Xfinity Instant TV to a cable box. The new X1 box only has 5 channels - 4 QVCs and Newsmax instead of 140. I have been on the phone basically all afternoon with different support people who constantly suggest rebooting and refreshing. Both have been done countless times with no success.

I think the box is either not properly activated or is not connected to our account correctly.

Any help would be greatly appreciated.

Thank you!

"X1 Box Has Only Five Channels?!," is about XFinity-Comcast Television.

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