X1 Favorites Channels list dropping channels



i am a X1 user. I find that even though i create a "favorite channels" list, periodically i find that some channels disappear off the list. When i add them back in, within a couple days i find that a couple other channels have been deleted.

Moreover even though 623 and 624 have stars next to them when i look at my HD channels (meaning i selected them as favorites) they never show up as favorites when i go to my favorites.

Can anyone tell me what is going on and how to fix this.

Going back and deselecting and then reselecting does not fix this

thanks for anyone who can help

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