xFi Advanced Security is blocking my clients Hosting IP - XFinity

#1
Thank you in advance for your help. xFi is blocking my access to my clients hosting IP. I can access all the websites just fine if I connect via my hotspot, but if I try to connect on my network I am blocked. A tracert stops after it hits the modem. i have tried disabling the advanced security and I still can't access it. Can you please help me get this unblocked. I used to be able to allow access to the IP but now it no longer gives me the option to unblock it. The IP address is 13.59.242.10. Thank you.

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