Xfinity DVR refusing to record shows

A

annv1

Guest
#1
My DVR is refusing to record some shows and I'm unable to determine why. For example, when using the Guide and attempting to record a show, it will go through the steps and appear that it is going to record, but then the Guide will have a red no entry (a red circle with a slash through it) symbol next to the show. This is what I've tried:

  • There are no other shows scheduled at the same time, so its not a conflict issue.
  • My DVR is 37% full and should have plenty of space.
  • I've tried going in and removing future scheduled shows temporarily to see if its because the DVR is anticipating being full, but this made no difference. However, I was able to re-add these particular shows.
  • Multiple times I've done a Restart/System Refresh/actually unplugging the DVR
  • Issue is the same whether I'm using the xfinity remote or the xfinity phone app
  • The initial show I was trying to record was the series "Black Narcissus" on FXHD. Once that failed, I tried recording the episodes manually. Once that failed I tried recording random shows on different HD channels from the Guide - most of these failed as well with different stations, different times, but I can't figure out why as this seems random - no scheduling conficts.
  • I have the series "Fargo" on FXHD on schedule and it has been recording it fine, but looking at the episode scheduled for tomorrow (11/22) it is not listed on the 'to be recorded' list. When I look up the series under 'Upcoming' the future 2 episodes are listed with the icon of 3 red circles with the top circle being the open red circle with the slash through it, so they do not look like they will record.



Anything else I'm missing for troubleshooting? It really just seems to not be working properly.



Thank you.

"Xfinity DVR refusing to record shows," is about XFinity-Comcast Television.

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M

Miri20

Guest
#2
Ours is doing the exact same thing. we've tried the same resolution methods without success. We spoken with technical services twice and they are no help yet. They were stumped.
If we get a solution, I'll update this.
 
K

Karen

Guest
#3
Ours is doing the exact same thing. we've tried the same resolution methods without success. We spoken with technical services twice and they are no help yet. They were stumped.
If we get a solution, I'll update this.
I just got off the phone with Comcast. There is a system wide problem in Pennsylvania. They are working on it. They hope to have it resolved today or tonight (11/22/2020). They are supposed to text me when the DVR is working again.
 

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