Xfinity Stream app crashes at launch - XFinity

When I launch the Xfinity Stream app, I have a button "get started". Click the button and a dialog box comes up: "Something Went Wrong. We're sorry, something unexpected just happened. Please try again. OK" this is Xfinity stream version 5.13.1, running on an iPad 5th generation with iOS 13.3.1. I've closed the app several times and restarted it, turned off the iPad several times and restarted, even uninstalled and reinstalled the Xfinity Stream app several times. It is still unusable, making this service that I pay for from Xfinity, completely unavailable.

This question, "Xfinity Stream app crashes at launch," is about XFinity-Comcast TV Television Apps.

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