XG1v4 Cable Box requires Xfinity Modem???



I tried to call support this AM to request the 4k cable box. I have both cable and internet with Xfinity but I do use my own modem for internet purposes.

Anyways, I called this AM and the rep told me that they could not upgrade the box because I use my own modem? Is that true or is there anyways around this?

Thank you!!

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