XRE 03121 After Account Upgrade

J

Jdpdx1

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#1
On Friday I upgraded my package and installed my new box over the weekend. However, I am not receiving any of the additional channels included in my new package. I'm getting a XRE-03121 error message. I still get a few basic channels (the ones included on my old package; about 20 or so) but not the 200+ channels included with my new package. I called support last night and the person I talked said that my package changes just had not been pushed through yet. She said that she would take care of it and I would have all my channels in about 2 hours. As of right now (24 hours later) I am still receiving the same error message and cannot watch any additional channels. I've done a number of system refreshes and nothing is working. Can you confirm my package was upgraded? If everything looks fine, then can you help me figure out the issue?

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