XRE 250

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Pkelleher2

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#1
We swapped out our standard box for a new X1 box. We get an XRE 00250 error and message that tells us to reset.
1 week later, 3 hours on the phone a 2 hour tech visit and 2 hours on the chat line. ( first phone tech was condescending and arrogant said my HDMI cable or Samsung TV was defective. Still had old box & it worked.
Still see same error. Last chat & tech said it had been escalated, but no calll back, no e mail.

"XRE 250," is about XFinity-Comcast Television.

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